For this 7th editionthe Election of Customer Service of the Year Tunisia stands out as a demanding reference of customer relations, in a context where Tunisian consumers now expect concrete evidence rather than promises.
The official ceremony, organized at Radisson Blu of Tunisbrought together companies, partners and economic players around a shared observation: customer service is no longer a competitive advantage, but a criterion of lasting credibility. The distinguished companies are those which have structured their processes and placed the customer experience at the heart of their performance.
In opening, Mr. Kaïs AïdiDirector of ESCDA Tunisia, recalled the DNA of the label:
“This evening, ESCDA affirms its role as a reference by bringing together sectors and teams committed to the same requirement: making customer service a key differentiating factor and a real management tool for companies. A clear signal is being sent this evening: in Tunisia, excellence in customer relations exists, it is progressing and it has a name: Customer Service of the Year Election. »
Highlight of the evening, Mr Ludovic Nodier announced the international extension of the system: after Senegal in 2025, Canada joins the network in 2026confirming the international recognition of the ESCDA methodology.
Historical partner, Madame Sahar Mechri (MANAGERS) underlined the strategic impact of the approach, which establishes a culture of evaluation, continuous improvement and managerial responsibilityessential for aligning Tunisian companies with international standards.
Master of ceremonies, Mr. Wassim Bel Arbi (Express FM) praised a unique dynamic:
“Year after year, we feel real progress and a collective desire to raise service standards in Tunisia. »
2026 Winners – Election of Customer Service of the Year Tunisia
- Category Service for motorists: TOTAL ENERGIES
- Insurance category: LLOYD ASSURANCES
- Car dealership category: BYD
- Category Mobile and fixed telephone operator: OOREDOO
- Category Payment and money transfer institution: WAFACASH
- Islamic Banking Category: WIFAK BANK
- Travel agency category: TRAVELTODO
- Category Issuance of checks, restaurant cards and services: PLUXEE
- Banking category: BIAT
- Automotive repair category: AUTOP
- Fast food category: BAGUETTE AND BAGUETTE
- Large distribution category: CARREFOUR
- Category Real estate agency: TECNOCASA
- Category Telecommunications solutions for businesses: OOREDOO
- Insurance and reinsurance broker category: OLEA
- Stock market intermediary category: BH INVEST
- Category Pet store: Z’ANIMO
- Category Household appliance manufacturer: BRANDT
- Internet Service Provider Category: OOREDOO
- Fuel card category: TOTAL ENERGIES
- Food category: Délice DANONE
- Category Distribution of letters and parcels: LOG’IN
- Takaful Insurance Category: EL AMANA TAKAFUL
- Meal delivery category: YASSIR
Through these distinctions, ESCDA celebrates committed teamsfor whom listening, responsiveness and quality of service are a daily commitment.
Much more than an awards ceremony, this 7th edition confirmed that customer satisfaction is a strategic, measurable and perfectible leverat the heart of trust and sustainable growth.
See you at the next edition to continue this dynamic of excellence.
