After the bankruptcy of the Kard app, parents would like to recover their children’s pocket money

The company that operates the application was placed in liquidation in September. However, a solution should be found for customers, via Crédit Agricole.

Customers of Kard, an application which allowed parents to transfer their children’s pocket money to a bank card, are worried about not seeing their funds again after the company’s liquidation in September, as revealed ReleaseFriday November 21. “Customer service is unreachable, I can’t do anything at the moment”confirmed to AFP Aurélie, mother of a 16-year-old teenager. Thanks to a bank card provided by Kard, Aurélie’s son could pay for his small expenses under the control of his parents.

The customer appreciated being able to give her son pocket money without having to use cash. But she was unaware, on November 17, when transferring 50 euros to Kard, that the company operating the application had been placed in liquidation two months earlier by the commercial court of Evreux (Eure).

This company suffered the repercussions of the receivership of one of its IT service providers, Bankable, vital to its activity. Result: the 50 euros deposited into Aurélie’s son’s account never appeared on the application and the mother does not know how to get them back. Kard did not respond to requests from AFP.

However, a solution should be able to be found for all clients of the application. Because Kard used a service provider, Okali, a subsidiary of the Crédit Agricole group. “All funds are protected by Okali”assured Crédit Agricole to AFP. The money paid on the application therefore did not disappear with the judicial liquidation of Kard. The Crédit Agricole subsidiary invites Kard customers to contact it via an email address published on its site to get their money back.