What are the obligations of the companies with respect to travelers in the event of a disruption?

Less than two weeks before the first major summer departures, Air controllers announce a strike on July 3 and 4, Just before the school holidays that start on July 5. Lhe second union of the profession, UNSA-ICNA, made a notice to denounce in particular Toxic management. With up to three times more flights End of the school year, air traffic is usually saturated during this period. Meven if a minimum service is set up, 10 to 20% of flights may be canceled, which presages large disturbances for the thousands of travelers concerned.

Lthe companies have the obligation to offer a refund or a replacement flight, but During peak periods, Some freed from it, explains Imane El Bouanani, Legal manager France at Flightright, Expert platform that helps passengers against companies. “If the strike is maintained, the passengers will receive an email to tell them that their flight has been canceled. We have certain airlines which are very diligent which will offer them another flight, perhaps the next day or the days that follow, but we have certain companies which leave the passengers in plan and tell them just that their flight is canceled”she explains.

While some companies may offer a replacement flight several days later, they are not, however, under the obligation toCommon unhappy passengers who would have lost their vacation rental for example. On the other hand, companies must reimburse All costs related to waiting. Travelers are therefore invited to keep all additional hotel, transport or even meal invoices. These will be well taken care of.